Vaiket Crm

Privacy Policy

Last updated: March 2026

1. Overview

Vaiket Crm ("we", "our", "us") is a product of Vikas Web Development Pvt. Ltd.

This Privacy Policy explains how we collect, use, process, and protect your information when you use our services, including CRM, messaging, automation, and related tools (the "Service").

2. Information We Collect

2.1 Account Information

  • Name
  • Email address
  • Password (securely hashed)
  • Workspace / account details

2.2 Messaging Data

  • WhatsApp messages sent and received
  • Message metadata (timestamps, status, delivery info)

This data is processed via Meta (WhatsApp) APIs.

2.3 Email Integration Data

  • Email credentials or OAuth tokens (if connected)
  • Email metadata and content

2.4 Usage Data

  • Device information
  • Browser type
  • Log data
  • IP address

2.5 Billing Information

  • Subscription status
  • Payment records
  • Transaction references (handled by payment providers)

3. How We Use Your Information

  • Provide and operate our services (CRM, messaging, automation)
  • Send and receive messages via WhatsApp and email integrations
  • Authenticate users and prevent fraud or abuse
  • Improve system performance and user experience
  • Provide customer support
  • Comply with legal obligations

4. Data Sharing and Third Parties

We do not sell or rent user data.

We only share data with trusted service providers:

  • Meta (WhatsApp APIs) for messaging delivery and webhooks
  • Email providers (SMTP/IMAP) for email communication
  • Payment gateways for billing and subscriptions
  • Cloud infrastructure providers for hosting and storage

We may disclose data if required by law or to protect our platform and users.

5. Data Retention

We retain your data only as long as necessary to provide services and meet legal and compliance requirements. Users can request deletion anytime.

6. Data Security

We implement industry-standard security measures, including:

  • Encryption
  • Secure authentication
  • Access controls

However, no system is 100% secure.

7. User Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time

To exercise these rights, contact [email protected].

8. Data Deletion Instructions

Users can request deletion by visiting https://vaiket.com/data-deletion or emailing [email protected].

All deletion requests are processed within 7 working days.

9. Third-Party Compliance

  • We comply with Meta (WhatsApp) platform policies
  • Data is used only for intended service functionality
  • No unauthorized data access or misuse

10. Cookies and Tracking

We may use cookies and similar technologies to:

  • Improve user experience
  • Analyze performance

Users can control cookies via browser settings.

11. Changes to This Policy

We may update this policy from time to time. Users will be notified of major changes.

12. Contact Information

Email: [email protected].

Company: Vikas Web Development Pvt. Ltd.